Current mood:	angry
Entry tags:	bitching

time to scream my little head off
if comcast wasnt bad enough already being the walmart of cable companies. they still have policies, both internally regarding employees and purchase decisions, and towards their customers for which they (they being the corporate entity, not classifiable as living by current deffinition) have nothing but contempt, with nothing more in mind then making a quick buck and lavishing in luxuries afforded to them (them being the few individuals at different managent/decision levels) by other companies with the same thoughts.

i have a SEVEN DOLLAR late fee for being one month behind on my bill. a tad excessive, but arguabally acceptable. i have a modem of theirs i use which i was not being charged for, so they added the charge for that, acceptable. this lack of charging was their mistake and i am willing (have) to pay these charges going forward. however, i am also charged a $2 service change fee, for their mistake of not initially adding this charge to my account. while $2 is not a big deal monetarily, on principle, its huge. think of the money they are raking in from the number of customers that do not put up any kind of stand because...its just $2. unacceptable. there is no reason i should be punished for their mistake. i cant disconnect my service, since it is a government allowed duopoly, theres no alternative choice. i HAVE to use their service. they know this. that however does not give them the right, in my mind, to harass customers in this manner because they do not properly train their employees to do the job right the first time. that however is an entirely different argument im not wanting to get into right now.

im taking this one to the matress.
i dont fully understand that statement. maybe if i watch the godfather someday i will.